Question 1

Who is PFC - Parts for Compressor

Accepted Answer

PFC - Parts for Compressor is Trade name of Vikay Mining Equipments, an  exporting firm from Mumbai, India, dealing in OEM quality aftermarket  spare parts for Air Compressor. aircompressorparts.in focus is to  provide quality products with value added solution to its customer

Question 2

What does PFC - Parts for Compressor Offer?

Accepted Answer

PFC - Parts For Compressor is a global supplier of Reciprocating Air  Compressor and OEM Quality new Aftermarket Replacement Air Compressor  parts for Ingersoll Rand Type 30 Air Compressor Parts , Ingersoll Rand  Type 30 NL Air Compressor Parts , Ingersoll Rand ESV - LUB & NL Air  Compressor Parts , Ingersoll Rand ESH - LUB & NL Air Compressor  Parts , Ingersoll Rand IHE Air Compressor Parts , Ingersoll Rand PHE Air  Compressor Parts , Ingersoll Rand XLE Air Compressor Parts , Atlas  Copco Air Compress

Question 3

Do you have an Export License?

Accepted Answer

Vikay Mining Equipments is registered in Mumbai, India, having a valid IEC (Import Export Code).

Question 4

What you require to import the goods?

Accepted Answer

You / Your company should have a necessary permission and document to import the goods as per your country law.

Question 5

Why is it mandatory to fill in the contact details form?

Accepted Answer

In order to serve and assist you quickly we want you to share your contact details.

Question 6

How do I contact customer service?

Accepted Answer

For any queries related to your inquiries you shall send us an email at sales@vikayindia.com

Question 7

How to search products on PFC – Parts for Compressor?

Accepted Answer

According to your requirements, you can enter the part number or model  number or description of the product you need, or else you can also go  through the menu section on the website.

Question 8

I can’t find the product I need OR I am unsure of the products specifications I need?

Accepted Answer

If you can’t find the products you need or are unsure of the product specification, you can email our technical support team at sales@vikayindia.com. We hold an expertise in this field since 30 years, and therefore are able to provide you with the products you need.

Question 9

Why can’t I find price on PFC – Parts for Compressor?

Accepted Answer

We shall offer price on your request.

Question 10

How do I know the price?

Accepted Answer

To know the price, you must select the product and send the Request for  Quotation by clicking on RFQ button after which we shall provide you  with the prices.

Question 11

When should I expect an RFQ to be replied?

Accepted Answer

All the Requests for Quotations are handled immediately and will be  returned within 24-48 hours of the initial request date during our  normal business hours, i.e Monday to Friday (10 am to 6 pm IST).  Depending on the items requested, response could take longer than 24-48  hours.

Question 12

What does replacement parts mean?

Accepted Answer

Vikay Mining Equipment is an independent supplier of new aftermarket  replacement parts and is not affiliated with manufacturers mentioned in  this web site. Original equipment manufacturer (OEM) names are the  trademarks of each manufacturer and are used for reference only. On  products marked "equivalent" or "replacement," OEM names and part  numbers are for reference only. These products can be used as  replacement products from the original supplied by the manufacturer.  These replacement part

Question 13

What is the product compatibility?

Accepted Answer

All new aftermarket replacement parts, supplied by us are totally new,  compatible and interchangeable with the corresponding original part and  all critical dimensions and tolerances are in accordance with original  equipment specifications and will perform only when operated under the  same working and environmental conditions.

Question 14

How is your Quality defined?

Accepted Answer

Vikay is an ISO 9001-2008 certified company. All vikay replacement spare parts are test

Question 15

What is your Quality policy?

Accepted Answer

We at Vikay Mining Equipments are committed to Export of Air Compressor,  Instrumentation Valves & Fittings, Mining, Drilling, Quarry  Equipments & its Spare Parts, to meet statutory requirements so as  to consistently achieve continual Improvement of Quality Management  System and customer satisfaction.

Question 16

What is the warranty of the spare parts?

Accepted Answer

Vikay Mining Equipment warrants that its spares parts will be free from defects in material and workmanship. Vikay makes no other warranty express or implied. This warranty shall be effective for a period of 60 days from the date of purchase. But shall not be effective unless Vikay has received the non-conforming product from the purchaser at our works, with transportation and other charges prepaid, within the said period. This warranty shall not apply to any Vikay products which shall have been altered, or modified in anyway. The purchaser’s exclusive and sole remedy for breach of contract (including breach of any express or implied warranty other than the above), shall be limited to repair, modification, or replacement at the sole discretion of Vikay, of the non-conforming product. Vikay shall not in any event be liable for the cost of any special, indirect or consequential damages to anyone. Merchandise may not be returned without written authorization of Vikay Mining Equipment. All disputes are subject to Mumbai Jurisdiction, India Only.

Question 17

Is there any Minimum Order Value ( MOV ) requirement?

Accepted Answer

Yes, Minimum order value (MOV) requirement will be USD 500

Question 18

What is an RFQ?

Accepted Answer

An RFQ stands for request for quotation wherein we shall be providing you with the offer.

Question 19

How do you ship the cargo? What is the logistic support?

Accepted Answer

We ship the cargo on incoterms – ex-works basis.
You have the liberty to choose your mode of shipment-
-  By courier: you need to book the shipment at your end through DHL / FedEx / UPS / TNT & provide us with the Booking Reference Number.
-  By air / sea: You need to provide us with your nominated agent details in India, so we can handover the cargo.

Question 20

What is Inco- Terms?

Accepted Answer

Inco –Terms or International Commercial Terms are a series of pre-defined commercial terms published by the International Chamber Of Commerce. They are widely used in International commercial transactions or procurement processes.

Question 21

What is nominated agent/ specified carrier?

Accepted Answer

Nominated agent means that you have to select an agency in India which would carry out the shipment process for you. PFC – Parts for compressor is making it easy to receive your orders by allowing you to use your nominated agent. This allows you to clear your shipment without any hassle and always know when and where your shipment is.

Question 22

What documents will you provide with the shipment ?

Accepted Answer

The normal documents are - Invoice, Packing list, AWB or BL. If any special documents required would be charged extra, e.g.
Certificate of origin – certified by chamber of commerce
GSP (Form A)
Third party inspection
Any legalization of documents, etc.

Question 23

How do you pack your products?

Accepted Answer

At PFC – Parts for compressor the packaging is export worthy ensuring that the product reaches to our customers intact.
-   By Air / Courier : Packed in corrugated package.
-   By Sea : Packed in- Wooden package / Metal rack / Metal cage

Question 24

What is Proforma Invoice? Why do I have to sign the Proforma Invoice?

Accepted Answer

Proforma Invoice is a pre-invoice stating the items ordered, the value of actual invoice, port of loading, port of discharge, country of origin & country of final destination, which will be sent by E-mail.
You have to stamp and sign the Proforma Invoice, and email the scanned copy to us, as it is a document, to clear the goods from Indian custom.

Question 25

When will I receive the Proforma Invoice?

Accepted Answer

The Proforma Invoice will be forwarded on receipt of your order, along with the following information
Mode of Dispatch – Courier / Air / Sea
Port of Discharge
Final destination
Documents required as per point No. 17

Question 26

What are the Terms of Payment?

Accepted Answer

Our terms of payment is Advance Payment, via Swift or T/T (Telegraphic Transfer) through your Bank, against our Proforma Invoice.We believe in secure payment.

Question 27

How do I transfer funds via Swift or T/T?

Accepted Answer

We will send you the Swift or T/T details along with the Proforma Invoice, to transfer the funds. After transferring the funds, you have to send the MT-103 copy.

Question 28

What is MT-103 Copy, why I have to send to you?

Accepted Answer

MT-103 copy is the Bank to Bank payment remittance advice. You will get the same from your bank as soon as you remit the funds. The MT-103 copy is required by our Bankers to trace the payment.

Question 29

How do I get to know the payment has been received by you?

Accepted Answer

Once our bank receives the payment, we shall acknowledge you by Email.

Question 30

What will be the delivery time OR lead time of my ordered Items?

Accepted Answer

After receipt of the payment by our Bank, the delivery will be scheduled as mentioned in our Proforma Invoice.

Question 31

What is the status of my order? How will I get update of my order?

Accepted Answer

After receipt of full payment and when goods are ready for dispatch, shall intimate you via email-
-  Courier mode - you need to book the shipment from your end and provide us with the booking reference number
-  Air/sea shipment – provide us the details of your nominated agent & inform them to collect the cargo from our warehouse
And after the pick up as been made from our warehouse we shall inform you by mail

Question 32

How do I track my shipment?

Accepted Answer

Courier Mode- once the goods are dispatched from our warehouse, we will provide you the scanned copy of waybill.
Air/Sea Mode-Your nominated agent shall update the status of shipment. Or else we shall provide you will the AWB/BL details.

Frequently asked questions